Man And Van Catford Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Catford provides moving, collection, delivery and related transport services within the United Kingdom. By making a booking, the customer confirms that they have read, understood and agreed to these terms. They are designed to create a clear agreement between the customer and the service provider, covering the booking process, payment obligations, cancellations, liability limits, waste handling requirements and the law that applies to the service.

These terms apply to all standard man and van services in Catford and to any similar transport service arranged under the company name, whether the work involves household items, office contents, single-item transport or other lawful goods. The wording below uses the same meaning throughout for “we”, “us” and “our” to refer to the service provider, and “you” or “the customer” to refer to the person or business placing the order.

We may update these terms from time to time to reflect changes in operations, legal requirements or service arrangements. The version in force at the time of booking will normally apply to that booking unless a change is required by law. Customers are encouraged to review the terms before confirming a service, particularly where the booking involves bulky, fragile or regulated items.

Booking process

Bookings are accepted when we have confirmed the essential details of the job and agreed to provide the service. A booking request may be made by telephone, online form, email or other accepted method. The customer must provide accurate information, including collection and delivery addresses, access conditions, item descriptions, approximate volume or weight, preferred dates and times, and any special handling requirements. Any quote given before the full details are checked is based on the information supplied and may be revised if the actual job differs from the description.

To help us provide a reliable Catford man and van service, the customer must ensure that all access details are correct. This includes parking arrangements, lift availability, stairs, narrow corridors, long carries, security restrictions and any time limits that may affect loading or unloading. If the job requires permits, vehicle access permissions or special arrangements, it is the customer’s responsibility to arrange these unless we have expressly agreed otherwise in writing. Failure to provide accurate information may lead to delay, extra charges or cancellation of the service.

We reserve the right to refuse a booking where the item type, access conditions or intended use would make the service unsafe, unlawful or impractical. Acceptance of a booking does not guarantee the transport of items that are prohibited, poorly packaged, misdeclared or unsuitable for movement in a standard van. Where possible, we may offer an alternative service or revised quotation, but we are not obliged to do so.

Payments and charges

All prices are agreed in advance where possible and may be calculated as fixed fees, hourly rates, distance-based charges or a combination of these. Unless stated otherwise, quoted prices are exclusive of additional costs caused by waiting time, parking fees, congestion or clean air charges, tolls, disposal charges, extra labour, access difficulties, flight charges and other reasonable expenses needed to complete the job. Any such additional sums will be explained where practical and added to the final amount payable.

Payment is due in the manner and at the time agreed at booking. In most cases, payment must be made on completion of the service, although we may require a deposit, part payment or full advance payment for larger jobs, peak periods or special arrangements. We may accept bank transfer, card payment or cash if agreed in advance. If an invoice is issued, it must be paid within the stated payment period. Late payment may result in recovery action and reasonable costs incurred by us in pursuing the debt.

Cancellations, rescheduling and waiting time

The customer may cancel or reschedule a booking by giving notice as early as possible. Where notice is received within a reasonable period before the scheduled start time, no cancellation fee may apply, though any non-refundable deposit or costs already incurred may still be retained. If cancellation is made very close to the appointment, or if our team arrives and cannot begin work because the customer is unavailable or the job cannot proceed, a cancellation fee or call-out charge may be applied to cover lost time and expenses.

We may cancel or reschedule a booking if there is a safety issue, severe weather, vehicle breakdown, staff unavailability, inaccurate job information, non-payment concerns or another event beyond our reasonable control. If we cancel, we will aim to offer a new date or refund any amount paid in advance for work not carried out, except where the cancellation is due to the customer’s breach of these terms. We are not responsible for indirect losses caused by a necessary change of date.

Where our team is delayed by waiting for keys, access, parking, lift use, packing completion or customer decisions, we may charge waiting time at the agreed rate. If the delay becomes excessive, we may treat the booking as cancelled by the customer. The same principle applies if the property is inaccessible, unsafe, or materially different from the information supplied at booking.

Liability and customer responsibilities

We will carry out the service with reasonable skill and care. However, because moving and transport work often involves items of differing size, weight and condition, the customer remains responsible for ensuring that goods are suitable for movement and are properly packed where necessary. Fragile items, electronics, artwork, glass, antiques and disassembled furniture should be protected by appropriate packaging unless we have agreed in writing to pack or handle them in a particular way.

The customer must make sure that all items handed over for transport are lawful to possess, own, sell, move or dispose of, and that the customer has the right to instruct us to move them. We are not liable for loss or damage arising from defective packaging, hidden defects, inherent weakness, pre-existing damage, overloading, unsuitable lifting instructions or inaccurate description of goods. This includes damage caused where items are not secured, stacked or labelled properly by the customer.

Our liability for direct loss or damage caused by our negligence is limited to the lower of the repair cost, replacement cost or the value declared and agreed before the job, unless a higher limit is required by law. We are not responsible for loss of profit, business interruption, emotional distress, loss of opportunity or other indirect or consequential losses. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded under UK law.

Waste regulations and disposal requirements

Where the service includes removal, disposal or clearance of unwanted items, the customer must provide accurate information about the waste type. We only handle waste in compliance with applicable UK waste regulations, environmental laws and carrier requirements. The customer must not place prohibited materials, hazardous waste, clinical waste, gas bottles, asbestos, solvents, paint in uncontrolled quantities, pressurised containers or other regulated items into the load unless we have confirmed in writing that we are authorised and equipped to collect them.

Any waste transferred to us must be described truthfully. If the customer fails to disclose hazardous or restricted items and we discover them at collection or during transit, we may refuse to carry the items, return them at the customer’s cost, or arrange lawful disposal where permitted. Additional charges may apply for special handling, documentation, vehicle cleaning, protective equipment, permit compliance or lawful transfer to an approved facility. The customer remains responsible for the accuracy of the waste description and for obtaining any required consents or permissions.

We will not knowingly dispose of waste in a manner that breaches environmental obligations. Where waste transfer notes, receipts or other records are required, we may provide them in the form reasonably available for the job. Customers should keep their own records where the law requires proof of transfer, ownership or disposal. Any request for disposal outside the law will be refused, and we may end the service immediately if unlawful conduct is suspected.

Items excluded from service

Unless specifically agreed in advance, we do not transport cash, jewellery, passports, deeds, irreplaceable documents, live animals, illegal goods, firearms, ammunition, explosives, controlled drugs, or any item whose transport is restricted by law. We may also decline loads containing perishable goods, unstable liquids, dangerously heavy items, or objects that present a risk to our team, the public or other property. The customer must tell us in advance if any item needs special handling or if its movement depends on legal or safety permissions.

We may refuse to load items that are unsafe to move due to poor condition, contamination, infestation, structural weakness or excessive weight. If a customer insists on including an item that we reasonably believe is unsuitable, we may stop work and charge for the time already spent. The customer is responsible for ensuring that the goods fit the agreed vehicle type and service scope.

Where dismantling or reassembly is requested, we may agree to assist as a practical matter, but we do not accept responsibility for manufacturer defects, missing parts, pre-existing instability or concealed fixings. Customers should retain any screws, fittings or instructions needed for the job. If an item cannot be moved safely in one piece, we may ask the customer to have it prepared in advance or to authorise a revised service plan.

Damage, claims and complaints

If the customer believes that damage or loss has occurred during the service, they must notify us as soon as reasonably possible and provide clear details of the issue. Where appropriate, evidence such as photographs, receipts, repair estimates or item descriptions may be requested. The customer must take reasonable steps to reduce any further loss or damage after the incident is discovered. Failure to do so may affect any claim.

Claims for damage will be assessed on the basis of the condition of the item before the move, the nature of the service provided, and whether the loss was caused by our negligence. Normal wear and tear, minor scuffs, cosmetic marks and effects of ordinary handling do not necessarily amount to compensable damage, especially where the item is old, heavily used or already defective. Any payment made in response to a claim will not exceed the liability limits stated in these terms unless otherwise required by law.

Complaints should be made promptly so that we can investigate and, where appropriate, attempt a fair resolution. Our goal is to deal with issues in a reasonable and proportionate way. However, nothing in this clause requires us to accept responsibility for matters outside our control or for problems caused by the customer’s instructions, packaging, access arrangements or failure to disclose relevant information.

Insurance, force majeure and termination

We may hold insurance cover appropriate to the nature of our operations, but the existence of insurance does not enlarge our liability beyond what is stated in these terms. Customers are encouraged to arrange their own insurance where the value of the goods makes that prudent. If the customer has separate cover for moving risks, they should check that it remains valid for the type of service booked.

We are not liable for failure or delay caused by events beyond our reasonable control, including traffic disruption, road closures, adverse weather, accidents, acts of third parties, industrial action, public emergencies, governmental restrictions, equipment failure or sudden illness. If such an event makes performance impossible or unsafe, we may suspend, delay or terminate the service without liability for any indirect loss. We will act reasonably in the circumstances and communicate any change as soon as practicable.

We may end the service immediately if the customer breaches these terms, refuses to pay, provides false information, behaves abusively, or requires us to carry out unlawful or unsafe work. If the service is terminated in these circumstances, the customer must pay for work already completed and any costs reasonably incurred up to the point of termination. Any property already loaded may be retained until lawful payment arrangements are made, where permitted by law.

Governing law and general provisions

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these terms, or any non-contractual obligation relating to them will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Nothing in this document affects your statutory rights as a consumer where those rights apply. If the customer is acting as a business, different rules may apply to certain aspects of the service, including liability, deadlines and dispute handling. No person other than the customer and us has any right to enforce these terms unless the law provides otherwise.

By placing a booking with Man And Van Catford, the customer confirms that they are authorised to agree to these terms on behalf of themselves or the organisation they represent, and that they accept the responsibilities, limits and conditions set out above. These terms form the complete agreement for the service unless we agree a written variation in advance.