Man and Van Catford Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Catford provides removal and associated services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means the removal service trading as Man and Van Catford.

Customer means the person, firm or company who requests the services of the Company.

Services means any removal, delivery, loading, unloading, packing, furniture moving, man and van, or related services provided by the Company.

Vehicle means any van or other vehicle used by the Company for the provision of the Services.

Goods means all items, belongings, furniture, equipment and other property that the Customer requests the Company to handle, move, transport or store.

Contract means the agreement between the Company and the Customer for the provision of Services, comprising these Terms and Conditions and any booking confirmation.

2. Scope of Services

The Company provides man and van and removal services to customers requiring assistance with moving, collection, delivery and related activities. Services may include loading, unloading, transportation, basic furniture dismantling and reassembly where agreed in advance, and limited packing or unpacking when requested.

The precise scope of Services for each job will be set out in the booking confirmation provided to the Customer. Any additional work requested on the day is subject to the Companys agreement and may incur extra charges.

3. Booking Process

3.1 All bookings are subject to availability. The Customer may request a quote and make a booking by contacting the Company and providing accurate details of the job, including collection and delivery addresses, access conditions, nature and quantity of Goods, and any special requirements.

3.2 The Company may provide an estimate or quotation based on the information supplied by the Customer. The Customer is responsible for ensuring that all information is complete and accurate. If the information provided is incorrect or incomplete, the Company reserves the right to adjust the price or refuse to carry out the Services.

3.3 A booking is only confirmed when the Company has expressly accepted it, either in writing or verbally, and where applicable, when any required deposit has been received.

3.4 The Customer must notify the Company as soon as possible of any changes to the booking details, including changes to dates, times, addresses, access, parking arrangements, or the volume or nature of the Goods. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability or that the original price will remain valid.

4. Access and Parking

4.1 The Customer is responsible for ensuring that suitable parking is available for the Vehicle at both the collection and delivery locations, including any permits or authorisations required from local authorities or property managers.

4.2 The Customer must ensure that the property is accessible and that there are no restrictions which may impact the Services, such as height restrictions, narrow entrances, stairways, or lack of lifts.

4.3 If the Vehicle cannot park reasonably close to the property, or if access is restricted in a way that complicates the move, the Company may charge additional fees for extra time, carrying distances, or use of additional staff or equipment.

5. Customer Responsibilities

5.1 The Customer must ensure that all Goods are properly packed and prepared for transport, unless packing Services have been specifically agreed as part of the Contract.

5.2 The Customer must remove or secure all personal, valuable and fragile items, including jewellery, cash, important documents, financial instruments, and items of sentimental value. The Company will not be liable for loss of or damage to such items unless expressly agreed in writing.

5.3 The Customer warrants that they are the owner of the Goods or have full authority from the owner to enter into the Contract and to allow the Company to handle the Goods.

5.4 The Customer must be present, or ensure that an authorised representative is present, at the collection and delivery addresses to direct the Services and to sign any relevant documents. If no authorised person is present, the Company will not be responsible for any loss, damage, or misplacement of Goods or for delays.

5.5 The Customer must ensure that all appliances are disconnected and ready to move and that all furniture is dismantled where necessary, unless dismantling has been agreed as part of the Services.

6. Payments and Charges

6.1 Prices may be based on hourly rates, fixed quotes, or a combination of both, as specified at the time of booking. The Customer will be informed of the applicable pricing structure before the Contract is confirmed.

6.2 The Company may require a deposit to secure the booking. Any deposit will be deducted from the final amount due. The deposit is non-refundable except as expressly set out in these Terms and Conditions.

6.3 Unless agreed otherwise, payment of the balance is due immediately upon completion of the Services. The Company may refuse to unload Goods until payment has been received in full.

6.4 The Company may apply additional charges for waiting time, extended loading or unloading, extra carrying distances, delays outside the Companys control, additional staff, extra journeys, tolls, congestion charges, parking fees, or any other reasonable costs incurred in providing the Services.

6.5 If payment is not made when due, the Company reserves the right to charge interest on any overdue amounts at the statutory rate and to recover all reasonable costs associated with pursuing payment.

7. Cancellations and Amendments

7.1 The Customer may cancel or reschedule a booking by giving notice to the Company. The effective date of cancellation is the date on which the Company receives the Customers notice.

7.2 If the Customer cancels more than 7 days before the scheduled Service date, the Company will normally refund any deposit paid, less any reasonable administrative costs.

7.3 If the Customer cancels within 7 days but more than 48 hours before the scheduled Service date, the Company may retain all or part of the deposit to cover lost bookings and administrative costs.

7.4 If the Customer cancels within 48 hours of the scheduled Service date, fails to be present at the agreed time, or does not provide access to the property, the Company may charge up to the full quoted price.

7.5 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, or safety concerns. In such cases, the Company will offer an alternative date or a refund of any amounts paid for Services not provided, but will not be liable for any consequential loss.

8. Excluded and Prohibited Items

8.1 The Company will not carry or handle the following prohibited items: explosives, ammunition, flammable or hazardous substances, illegal goods, live animals, perishable food items, or any items whose possession or transport would breach applicable laws or regulations.

8.2 The Customer must not include such items with the Goods. If the Company discovers prohibited items, it may refuse to transport them, and the Customer will be responsible for any resulting costs or damage.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss of or damage to Goods is subject to the limitations set out in this section.

9.2 The Company will not be liable for loss or damage arising from the Customers failure to adequately pack, protect, or label Goods, or to prepare the property for the move.

9.3 The Company will not be liable for wear and tear, minor marks or scratches, or damage to Goods where this results from the normal handling and movement of items, especially where items are oversized or must be manoeuvred through tight spaces.

9.4 The Company will not be liable for damage to property or Goods where the Customer has insisted on proceeding with a particular manoeuvre against the advice of the Companys staff.

9.5 The Companys total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable market value of the affected Goods, subject to an overall limit per job, unless an alternative level of cover has been agreed in writing.

9.6 The Company will not be liable for any indirect, consequential, or purely economic loss, including loss of profits, loss of business, loss of opportunity, or loss of use.

9.7 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, or for any other liability which cannot lawfully be excluded or limited.

10. Claims and Complaints

10.1 The Customer must inspect the Goods and property as soon as reasonably possible after completion of the Services.

10.2 Any visible loss or damage must be reported to the Company as soon as possible and in any event within 48 hours of completion of the Services. The Customer should provide details and, where possible, supporting evidence or photographs.

10.3 The Company will investigate all complaints and may request further information or an opportunity to inspect any alleged damage. The Customer must cooperate reasonably with any such investigation.

10.4 Failure to notify the Company of any claim within a reasonable time may prejudice the Companys ability to investigate the matter and may affect the Customers entitlement to compensation.

11. Waste and Disposal Regulations

11.1 The Company operates in accordance with applicable UK waste, recycling and environmental regulations. The Company is not a general waste disposal operator and will only remove unwanted items where this has been specifically agreed as part of the Services and where it is lawful and safe to do so.

11.2 The Customer is responsible for informing the Company in advance if any items are to be disposed of, and for accurately describing the nature and condition of those items.

11.3 The Company will not remove hazardous, clinical, chemical or controlled waste. The Customer must arrange specialist disposal for such items through appropriately licensed operators.

11.4 Where the Company agrees to remove and dispose of unwanted items, it will do so via appropriate facilities such as recycling centres or authorised waste transfer points, in accordance with legal requirements.

11.5 The Customer must not ask the Company to fly tip, abandon, or unlawfully dispose of any items. If the Customer does so, the Company may immediately terminate the Contract and may report the matter to the relevant authorities.

12. Delays and Events Beyond Our Control

12.1 The Company will use reasonable efforts to carry out the Services on the agreed date and within the estimated timeframe. However, all times are estimates and not guaranteed.

12.2 The Company will not be liable for delays or failure to provide the Services due to circumstances beyond its reasonable control, including but not limited to traffic conditions, road closures, accidents, severe weather, breakdowns, or industrial action.

12.3 If a delay occurs for reasons beyond the Companys control, the Company may charge a reasonable waiting time fee and will complete the Services as soon as reasonably possible.

13. Insurance

13.1 The Company maintains appropriate insurance for its business operations in line with industry practice and legal requirements.

13.2 The Customer is encouraged to maintain their own insurance cover for Goods in transit or during a move, especially for high value or fragile items.

14. Data Protection and Privacy

14.1 The Company will process personal data provided by the Customer for the purposes of administering the booking, delivering the Services, handling payments, and complying with legal obligations.

14.2 The Company will take reasonable steps to keep personal data secure and will not sell or distribute personal data to third parties except where necessary to provide the Services or where required by law.

15. Termination

15.1 The Company may terminate the Contract immediately if the Customer materially breaches these Terms and Conditions, engages in abusive or unsafe behaviour, fails to pay any amount when due, or requests the Company to act unlawfully.

15.2 On termination, the Customer will remain liable for any sums due for Services already performed and for any reasonable costs incurred by the Company as a result of the termination.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company to exercise any right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.

17.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

17.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.

By proceeding with a booking or using the Services of Man and Van Catford, the Customer confirms that they have read, understood and agree to these Terms and Conditions.